Terms of Service

These Terms of Service (the "Terms") form a binding agreement between Oluwaseyi Aerospace LLC, a limited liability company organised under the laws of the State of Delaware, United States ("SeyAero", "we", "us"), and the organisation or individual accessing the SeyAero platform ("Customer", "you").

You accept these Terms by creating an account, by signing an order form that references them, or by accessing the platform. If you accept on behalf of an organisation, you represent that you have authority to bind that organisation. Where a negotiated enterprise agreement exists, it prevails over these Terms to the extent of conflict.

SeyAero is a hosted software platform for aviation occurrence investigation. It ingests evidence supplied by you — recorder exports, radar and ADS-B tracks, meteorological and oceanographic data, maintenance records, crew and witness statements, imagery and audio — synchronises it onto a common timeline, produces reconstructions and ranked causal hypotheses, and for hull losses produces probabilistic wreckage-location estimates and search plans.

The platform is decision support. It does not conduct an investigation, does not determine cause or liability, and does not replace the authority or judgement of an investigator-in-charge, accredited representative, or any competent authority.

Subject to payment and compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the platform during the subscription term, solely for your internal safety-investigation, safety-management, regulatory, underwriting or engineering purposes.

You must not:

• Reverse engineer, decompile or attempt to derive the source code, model weights, or calibration data of the platform, except to the extent that restriction is unenforceable under applicable law.
• Resell, sublicense, time-share, or provide the platform as a bureau service to third parties without a written reseller agreement.
• Use the platform, or outputs of the platform, to train a competing model or to benchmark it for publication without our prior written consent.
• Circumvent usage limits, seat counts, rate limits or access controls.
• Upload material you are not lawfully entitled to process, or that is restricted from disclosure to you under Annex 13 §5.12 or an equivalent national protection.

Access is per named individual. Credentials must not be shared. You are responsible for all activity under your accounts and for promptly deprovisioning departed personnel.

Case-level role-based access control is provided (owner, investigator, contributor, observer). You are responsible for assigning roles correctly and for the consequences of granting a person access to a case file.

Multi-factor authentication is available and is strongly recommended; for accounts handling protected safety information we may require it. Federated sign-in via Google Workspace and Microsoft Entra ID is supported so that your own identity provider governs joiner-mover-leaver control.

You retain all right, title and interest in evidence, records, statements, files and outputs you upload or generate ("Customer Data"). We claim no ownership over it.

We process Customer Data solely to provide the platform to you, to maintain security and integrity, and as instructed by you. We do not use Customer Data to train general-purpose models, and we do not disclose it to other customers.

You grant us a limited licence to host, copy, transmit, index, analyse and display Customer Data strictly to deliver the service and to comply with law.

You warrant that you have a lawful basis and any necessary authority — including from the state conducting the investigation, where applicable — to place the Customer Data on the platform.

Certain features use machine learning models, including transcription of cockpit and ATC audio, document extraction, and drafting assistance. These features produce probabilistic output that can be incomplete or wrong.

Every AI-derived record on the platform is labelled as machine-generated and enters the evidence ledger in an unverified state. A human must review and mark it verified before it carries evidential weight. You accept responsibility for that review.

We do not permit our model providers to retain your content for model training. Audio and documents submitted for processing are transmitted over encrypted channels and are not persisted by the provider beyond the request.

Fees, seat counts, case-scenario entitlements and term length are set in the applicable order form. Unless stated otherwise, subscriptions are annual, invoiced in advance, and renew automatically for successive periods unless either party gives written notice at least thirty (30) days before the end of the then-current term.

Fees are exclusive of VAT, GST, sales tax and withholding taxes, which are your responsibility except for taxes on our net income. Undisputed invoices are payable within thirty (30) days. Late amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

Fees are non-refundable except where expressly stated or required by mandatory consumer law in your jurisdiction.

We target 99.5% monthly availability of the production platform, excluding scheduled maintenance notified at least forty-eight (48) hours in advance and excluding force majeure. Enterprise order forms may specify a higher committed service level with service credits as the sole remedy for shortfall.

Support is provided by email during business hours (09:00–18:00 UTC, Monday to Friday, excluding public holidays), with an accelerated channel for active hull-loss searches where a delay would materially affect a live search operation.

We warrant that the platform will perform materially in accordance with its documentation and that we will provide it with reasonable skill and care, using industry-standard measures to keep it free of malicious code.

Except as expressly stated, the platform is provided "as is". We disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

We specifically do not warrant that any reconstruction is correct, that any hypothesis ranking reflects actual causation, or that wreckage will be located within any probability contour the platform produces. Model outputs are statistical estimates conditioned on the evidence you provide.

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill or anticipated savings, however arising.

Each party's aggregate liability arising out of or related to this agreement is capped at the fees paid or payable by you in the twelve (12) months preceding the event giving rise to the claim.

These caps do not apply to: your payment obligations; either party's breach of confidentiality; your breach of the licence restrictions or the Acceptable Use Policy; either party's fraud, wilful misconduct, or death or personal injury caused by negligence; or liability that cannot be limited under applicable law.

You acknowledge that decisions about search deployment, airworthiness, grounding, safety recommendations, prosecution and insurance settlement are yours, and that no such decision may rest on platform output alone.

We will defend you against third-party claims that the platform, as provided by us and used in accordance with this agreement, infringes that party's intellectual property rights, and will pay damages finally awarded, provided you notify us promptly and give us control of the defence.

You will defend us against third-party claims arising from Customer Data, from your use of the platform in breach of this agreement or applicable law, or from your disclosure of protected safety information.

Each party will protect the other's confidential information with at least the care it applies to its own, and will not disclose it except to personnel and advisers with a need to know who are bound by equivalent obligations.

Case files, evidence, draft findings, and the existence of an unpublished investigation are treated by us as confidential information of the highest sensitivity. Our personnel do not access case content except where necessary to resolve a support request you have raised, to remedy a security incident, or where compelled by law — and every such access is written to the tamper-evident audit chain visible to you.

This agreement runs for the subscription term stated in the order form. Either party may terminate for material breach not cured within thirty (30) days of written notice, or immediately on the other's insolvency.

We may suspend access immediately where continued access presents a security risk, where use violates the Acceptable Use Policy or export-control law, or where fees are more than thirty (30) days overdue after notice.

On termination you may export your Customer Data for ninety (90) days. After that period we delete or irreversibly anonymise it within a further thirty (30) days, except where retention is required by law, in which case it remains subject to the confidentiality and security obligations of this agreement.

This agreement is governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, and excluding the UN Convention on Contracts for the International Sale of Goods.

The parties will attempt good-faith resolution for thirty (30) days. Failing that, disputes are finally resolved by binding arbitration under the ICC Rules, seated in New York, in English, before one arbitrator — save that either party may seek injunctive relief in any competent court to protect intellectual property or confidential information.

Nothing in this clause deprives a consumer or a public authority of mandatory rights or forums available under the law of its own jurisdiction, and where you are an EU or UK public body, the parties will agree an alternative forum in the order form.

Neither party may assign without consent, except to a successor of substantially all of its business. Notices to us: legal@seyaero.com. There are no third-party beneficiaries. If any provision is unenforceable it is severed and the remainder stands. Failure to enforce is not waiver.

We may amend these Terms on thirty (30) days' notice; material adverse changes take effect at your next renewal, and you may terminate before that renewal without penalty if you object.