Usage & Entitlement Policy

This Usage & Entitlement Policy explains how access to SeyAero is sized, measured and enforced. It is incorporated by reference into the Terms of Service and applies to every account, whether trial, subscription or framework agreement.

Aviation investigation workloads are not uniform. A state investigation authority ingesting full recorder exports across a national register carries a fundamentally different storage, residency and compliance-trail burden from a three-person insurance adjuster reviewing one hull loss. This policy makes that difference explicit rather than pricing everyone at the extreme.

Your entitlement is defined by five independent dimensions. Exceeding any one of them triggers the review process in section 8; they are not interchangeable and unused headroom in one does not offset overage in another.

• Operator class — the nature of your organisation: state authority or regulator, air operator, design/production organisation or lessor, insurer or loss adjuster, or professional adviser. Class determines which compliance-trail features and residency options are contractually available to you.
• Fleet band — for operators, manufacturers and lessors, the number of aircraft on your certificate, type certificate or lease book at the start of each subscription year. Fleet is the proxy for expected occurrence volume and cross-case analytics load.
• Investigator seats — named individuals holding an active credential. Seats are personal and must not be shared. Read-only observers who cannot create, edit or verify records are not counted against the seat band.
• Case-scenario allowance — the number of concurrently active investigations. A case becomes inactive when it is closed and sealed; sealed cases remain readable and exportable without consuming allowance.
• Ingest and retention — total evidence volume uploaded or pulled from live feeds per subscription year, and the period we are obliged to retain it in hot, queryable storage.

Fleet is self-declared at signature and reconfirmed at each renewal against your published operating certificate or type-certificate holdings. Aircraft withdrawn from service mid-term do not generate a mid-term refund; aircraft added mid-term are captured at renewal unless the addition crosses a band boundary by more than 20%, in which case section 8 applies.

Seats are counted as distinct authenticated identities with an active role on at least one case in the preceding 90 days. Deprovisioning a departed investigator frees the seat immediately.

Ingest is measured as bytes accepted into storage after deduplication, plus bytes retrieved by live feed connectors on your behalf. Derived artefacts we generate — reconstructions, probability grids, dossiers, signed reports — are not charged against ingest.

Query, export and API traffic are not metered. We do not price the act of investigating; we price the standing obligation to hold, protect and prove the integrity of your evidence.

Concurrent upload sessions, connector poll frequency and background analysis jobs are rate-limited per organisation to protect platform stability. Limits scale with band and are published in your onboarding pack.

Sustained ingest materially above your band, automated scraping of connector endpoints, or job submission patterns that degrade service for other tenants constitute unfair use. Our first action is always a written notice and a sizing conversation, not suspension.

During an active hull-loss search or a live occurrence, rate limits are lifted on request for the duration of the operation at no additional charge, for every band including Inquiry. Search tempo will never be constrained by a commercial limit.

All bands receive tamper-evident hash-chained activity logging, machine-generated record labelling, and human verification state on every evidence item. These are integrity features, not premium features, and are never withheld.

Bands T2 and above additionally receive chain-of-custody manifests, cryptographically signed report packs, and configurable per-feed verification checklists. Bands T3 and T4 receive enforced two-person integrity, where a countersignature by a second qualified individual is required before an evidence item can move to verified.

State authority deployments additionally receive exportable evidentiary chain packs and independently re-runnable validation proofs, so that a court or a peer authority can reproduce a result from the sealed inputs without access to your tenancy.

Inquiry band operates on shared multi-tenant infrastructure with row-level isolation in a region selected at signature. Operator and Manufacturer bands receive a dedicated database schema. State Authority deployments are single-tenant in a jurisdiction the authority nominates, including on-territory hosting where a national requirement exists.

Where investigation material is subject to a state's disclosure restrictions under ICAO Annex 13 §5.12 or equivalent national law, residency and isolation must be agreed in writing before the material is uploaded. Do not upload restricted material onto a shared-tenancy band.

The following are breaches of this policy and of the Terms of Service:

• Sharing a named seat between individuals, or operating a shared generic account.
• Declaring a fleet band materially below actual holdings.
• Using an Inquiry or single-case entitlement to service multiple unrelated clients or occurrences.
• Providing platform access, or systematically re-selling platform output, to third parties without a written reseller or consultancy addendum.
• Splitting one organisation across multiple low-band accounts to avoid a higher band.

We do not silently bill overage and we do not cut off an active investigation. When telemetry shows sustained use above band, we notify your named administrator with the measured figures and a thirty (30) day window to either reduce use or agree an uplift.

Uplifts are pro-rated to the remainder of the term and fixed at renewal. Where use has fallen consistently below band for two consecutive quarters, you may request a downgrade at renewal and we will apply it.

Repeated refusal to true up after notice permits suspension of new ingest — never of read, export or search access to an active occurrence.

Time-boxed evaluations run on synthetic or historical closed-case material and carry Inquiry-band limits. Evaluation tenancies must not receive live occurrence data or personal data of crew, passengers or witnesses.

Where a state investigation authority in a developing aviation market cannot fund a framework agreement and a hull loss is unlocated, we will consider public-interest access at reduced or nil cost, decided case by case. Requests: partnerships@seyaero.com.

We may update this policy on thirty (30) days' notice. Changes that reduce your entitlement or increase your metered exposure take effect only at your next renewal, and you may terminate before that renewal without penalty if you object in writing. Sizing questions: commercial@seyaero.com.