Customer support
Technical, financial and telephone support
One desk for the whole platform: investigation and evidence-ingest problems, payment verification, invoicing and contract questions, and account access. Priority-one traffic — an aircraft on the ground, a stopped investigation, a live occurrence — is paged to the on-call engineer around the clock; everything else is answered inside the Wyoming working day.
Technical support
Ingest failures, normalisation rejects, telemetry sessions, vault access, report drafting and ledger verification. Engineers work the same case file you do — the desk sees the evidence, never the vault key.
Financial support
Proforma questions, purchase-order countersignature, remittance matching, settlement confirmation, invoice reissue and entitlement provisioning. Payment approval is restricted to SeyAero billing and every step is written to the contract audit trail.
Telephone desk
Browser calling during Wyoming working hours with callback capture outside them. Calls are documented; nothing agreed by voice takes effect until it is confirmed in writing.